What if my student has to miss a class?
All classes are recorded and available within 24 hours of the LIVE class — so your student can easily watch the recording. If your student knows that he or she is going to miss a class because of a medical appointment, competitive sporting event, or other school-related event — no problem! Simply email the instructor before the class to let him/her know you’ll be gone, watch the video within 48 hours, and be sure to email the instructor with any questions before completing the assignment(s).
I’m having difficulty choosing the right course. Can you help?
To help decide courses for your student, here’s a sample Scope & Sequence document showing how the courses here “fit” (what a typical student takes during the middle and high school years). You can also get more resources and help here, or contact us for specific one-on-one help with decision making. We’re happy to help you get what you need.
What exactly happens after I register?
Registration Confirmation
You’ll get an email right away that says you’re in. If you don’t see the confirmation email, check your spam folder; if the confirmation is not there, simply contact us to make sure everything went through correctly. [Link to the contact page]
In your confirmation email, please check that the courses for which you signed up are correctly listed. If something’s not right, contact us and we’ll make it right!
Between Registration and the First Day of Class
Get Ready
- Get your books and materials.
- Make sure you have a headset with a microphone.
- Prepare a notebook and a quiet workspace.
Read
Read the Student Expectations and Parent Expectations pages. [link]
Login
Two weeks before the course’s start date, login to the Learning Management
System (called “Moodle”) to find and review your course(s) before beginning.
First Day of Class
Login Email
The student will receive an automated email reminder approximately one (1) hour before the class begins. Your email contains a link to the course where your student can, at the designated time, directly join the class. (You can also find the class link on the course’s Moodle page.)
Please join the LIVE course at least 15 minutes early, to make sure everything is working and you’re set to begin on time!
Your Course Monitor
You’ll be welcomed by a Course Monitor—and adult who will greet you and introduce how to participate in the chat, how to use your microphone, and how to be fully prepared for the upcoming session. Monitors also help lead engaging pre-course discussions, and you can also ask questions at any time before the course begins.
Your Class Time
Your Instructor and Course Monitor will continue to be within each course, supporting you for all of the remaining classes.
Beyond the 1st Day of Class
Within 24 Hours, Log into the Course
Each course is “housed” in the Moodle Learning Management System. It’s important that you login to the course page before the course begins—and again, login after each LIVE class meets.
The instructions to access Moodle are found within the email received two weeks before the course begins (with the subject, “Preparing for [Your Class Name]”).
Complete Homework
Students complete course assignments, quizzes, and activities as directed by the instructor in the learning management system (Moodle).
Can I take LIVE courses and Unlimited Access recorded courses at the same time?
Absolutely — and many students do!
What’s the benefit of taking a LIVE course over a recorded course?
LIVE courses give your student a solid weekly schedule — where he or she “shows up” to the class and has regular assignments due at regular intervals. In contrast, Unlimited Access recorded courses give your student a little more flexibility: your student can take more time on an idea or assignment, or move ahead and finish a course more quickly.
LIVE course students also interact with other students in the class beforehand — and students may develop friendships together. If an interactive classroom and weekly accountability is what you and your student prefer, then LIVE courses are for you.
If I drop a course, what is your refund policy?
Based on when a student is un-enrolled, refund amounts vary:
- Ninety-five percent (95%) of the course fee is refunded for cancellations that are made up to one month before the first day of class.
- Eighty-five percent (85%) of the course fee is refunded for cancellations up to two weeks before the first class.
- Seventy-five percent (75%) of the course fee is refunded for cancellations between two weeks before the start date and up to the first day of the third week of class.
- NOTE: some courses meet twice a week, in this case the refund policy applies to the third class meeting instead of the third week of class.
Example:
If the first day of a course (that meets once a week) is September 20…
- The last day a family is eligible for a 95 percent refund is August 20.
- The last day a family is eligible for an 85 percent refund is September 6.
- The first day a family is eligible for a 75 percent refund is September 7, and the last day of eligibility is October 3.
What if my co-op wants to participate in live, interactive online courses?
Please contact us at [emailprotected] or call us at 888-372-4757 and we can discuss your particular needs.
Do I need to sign up for the Part Two course if I signed up for Part One?
Yes! Please register for the Part Two since we regard each section of an entire course as a separate registration. And it’s best to sign up during our early enrollment period which is on or before July 15th (for Fall courses) November 15th (for Spring courses), or April 15th (for Summer courses).
